Frequently Asked Questions

Residents of Alaska, District of Columbia, Idaho, Maine, Minnesota, Missouri, New Jersey, North Dakota, Utah, and Wyoming:

You can access your personal and/or family immunization records using Docket® if you have a valid phone number and/or email address on file with your state’s immunization registry (IIS). Your name, date of birth, and legal sex in Docket® must match your state record exactly.

Incorrect or missing contact information? Inaccurate immunization records?

Does your Docket® app display “Review and Try Again?” Don’t recognize the phone number or email address on file? Are you unable to receive an Immunization PIN? Do your records or contact information appear to be inaccurate? Follow these two simple steps:

  1. Request updates to your state immunization record.
    Your immunization record on file with the state must contain a valid phone number and/or email address. In addition, your name, date of birth, and legal sex in Docket® must match your state immunization record exactly. Refer to the state resources below to request updates to your state immunization record.

  2. Retry your search using the Docket® app.
    Once you hear back from your provider or health department that your demographic information has been successfully updated in your state’s IIS, you should retry your search from the beginning in Docket® by selecting the plus (+) icon on the Immunization Search History screen.

Missing Doses and Record Refresh

Got a new shot? Drag down to refresh the Immunization Records screen just like you would update your social media or email inbox. Your updated record should automatically appear five (5) seconds after refreshing the app. If your recent vaccines are missing, please ask your healthcare provider or pharmacist to report your new dose(s) to your state’s immunization registry. Then, refresh your account. Note: it is also possible that your recent shot was not correctly reported to the state. Refer to the state resources below for further assistance.

Multiple Matches

It is possible that a duplicate record was reported to the state in error. Refer to the state resources below to request help from your health department before retrying your search.

Deleting, Retrying, and Initiating New Record Searches

Follow the instructions below to delete old searches and initiate new immunization record searches for you and your family.

  • To delete a search, navigate to the Immunization Search History screen (the bottom-left button) → select your search → if the app displays “Records Found – Would you like to view these immunization records?,” select “Edit Search” → tap on the garbage bin icon on the top-right of the screen.
  • To retry a search, navigate to the Immunization Search History screen → tap the plus (+) sign on the top-right corner of the screen (or select “Search Records” if nothing else is displayed) → input your information → tap “Search Records.”

FAQs

How could I add my family members to my Docket® account?

Select the plus sign (+) on the top-right of the Immunizations Search History screen.

Does Docket® support access to SMART® Health Card QR codes?

Yes, however this functionality is not available in every state. Currently, Docket® supports SMART® Health card QR codes in Alaska, Idaho, New Jersey, Utah, and Wyoming. Residents of these states with at least one COVID-19 shot can access a QR code that scans using the SMART Health Card Verifier app available on iOS or Android.

Why can’t I see my new shots after refreshing the Docket® app?

Providers sometimes take several days to submit records to the state. Still not there? Consider reaching out to your healthcare provider or health department to confirm your new shots are on file with your state’s IIS. Refer to the state resources above for more information.

What is the difference between 6-digit verification code and an 8-digit immunization PIN?

Docket® uses 6-digit verification codes to verify your phone number within the app. Docket® may also require an 8-digit immunization PIN to verify your identity with your state’s immunization registry. Please contact your health department to confirm your phone number on file with your state’s IIS if you do not receive a Docket® immunization PIN.

Can I send an 8-digit immunization PIN to my landline?

Yes. Select the “Landline” option to send a robocall. We will call you immediately after you select this option. Please remain nearby your landline when using this feature.

Does Docket® show my complete immunization history?

Not necessarily. Docket® returns your immunization history and forecast based on what was reported to your state’s immunization registry. Certain shots may not be included in your history and forecast for a variety of reasons. For instance, “invalid” shots might not be represented in the app. Additionally, IIS reporting requirements vary by state.

How does Docket® know when future shots are due?

Docket® uses your health department’s immunization forecast report to help you keep track of recommend, upcoming and overdue shots.

Why does my DTap, DT, Td, and/or Tdap immunization series appear overdue in the Docket® app when my doctor says I’m up-to-date?

We don’t know either! It is possible that your health department and doctor rely on different forecasting logic to determine when you are due for your next shot(s).

I need proof of my or my child’s immunizations for enrolling in school (or for a new job, summer camp enrollment). Where can I find this information?

You can access a PDF copy of your official immunization reports directly from Docket® to share with your school, summer camp, or employer. Select the standard share icon to text, email, or print a copy of your official immunization report(s). This button is represented as a box with an arrow that appears next to your name on the Immunization Records screen.

Does Docket® support international phone numbers?

Not at this time. Please contact your provider or health department for assistance.

Could I use Docket® to access my test results?

New Jersey residents can access their blood lead test results on myHealthNJ.com. This service reflects blood lead test results ordered by your child’s healthcare provider. If your child was tested for lead exposure but you do not see a result, it is possible (a.) you have opted out of NJIIS, or (b.) your child’s healthcare provider did not report the blood lead test result to the New Jersey Department of Health.

Immunization Status Description
OVERDUE/DUE Please consult with your healthcare provider.
DUE NOW Please consult with your healthcare provider.
CURRENT You’re up-to-date or not yet eligible for these immunizations based on your IIS record.
COMPLETE You no longer require shots of this type based on your IIS record.
RECORD Docket® does not have IIS forecasting data for this immunization series. Please consult with your healthcare provider.

Docket® calculates Immunization Status based on a.) which shots are reported to the state and b.) data which Docket® receives from the state. Always be sure to consult with a trusted healthcare professional before receiving a new vaccine. Not all immunization statuses are supported in every state.